AI Employee
Support Agent
A digital employee that handles customer support end‑to‑end — triage, responses, booking, and escalation — with guardrails and audit logs.
What it does
- Answers FAQs with your policies + tone of voice
- Triage + routing by priority, topic, sentiment
- Appointment booking + rescheduling
- Refund/replacement workflows with human approval gates
- Escalates edge cases with a clean summary
Best for
- Service businesses with constant scheduling messages
- E‑commerce support (shipping, returns, issues)
- Teams that need nights/weekends coverage
- Owners stuck living in the inbox
Outcomes
Faster replies. Happier customers.
Built around response time, resolution quality, and controlled escalation.
Coverage
24/7
Nights, weekends, and holidays — with consistent quality.
Response time
< 60s
Instant replies to reduce churn and improve CSAT.
Owner time saved
10–25h/wk
Less inbox time, fewer interruptions, faster resolution.
Example
What customers experience.
A real‑world conversation flow with escalation rules baked in.
Hey — my order never arrived. Can you help?
9:02 AM
Absolutely. I can help right now. What’s the email on the order?
9:02 AM
sak@company.com
9:03 AM
Found it. Tracking shows it was marked delivered yesterday — I’m opening a carrier trace and issuing a replacement unless we hear back in 2 hours. Want replacement or refund?
9:03 AM
Replacement please.
9:04 AM
Done. You’ll get a confirmation email in a minute. Anything else I can help with today?
9:04 AM
Integrations
Email + chat + helpdesks. We’ll confirm your exact stack during onboarding.
Guardrails
Least‑privilege access + clear rules on what the agent can and cannot do.
- Approval gates for refunds and sensitive actions
- Audit logs for every action
- Escalation playbooks by category
- Safe prompting + injection‑resistant workflows
Want 24/7 support without a night shift?
We’ll map your support workflows and show you how the Support Agent will handle them.